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Privacy Policy

This Privacy Policy describes how IMPACT COMMUNE PRIVATE LIMITED and its affiliates (collectively, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website www.impactcommune.com (hereinafter referred to as the “Platform”). Please note that you may browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

 

 

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship, including information provided from time to time.

The information we may collect includes, but is not limited to, personal data provided during sign-up, registration, or use of the Platform, such as your name, date of birth, address, telephone/mobile number, email ID, and/or any information shared as proof of identity or address.

With your consent, we may also collect sensitive personal data such as bank account details, credit or debit card details, other payment instrument information, or biometric information (such as facial features or physiological information) to enable certain features on the Platform, in accordance with applicable laws.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information you choose to provide on the Platform. This information is compiled and analysed on an aggregated basis.

We may also collect information related to your transactions on the Platform and on third-party business partner platforms. Where a third-party business partner collects your personal data directly, their privacy policy will govern such collection. We are not responsible for the privacy practices or content of such third-party privacy policies, and we request you to review them before disclosing any information.

If you receive any email or call from a person or association claiming to seek personal data such as debit/credit card PINs, net-banking passwords, or mobile banking passwords, please do not provide such information. If you have already disclosed such information, report it immediately to the appropriate law enforcement agency.

 

 

Usage of Information

We use your personal data to provide the services you request. Where we use your personal data for marketing purposes, we will provide you with an option to opt out.

Your personal data may be used to:

  • Assist sellers and business partners in handling and fulfilling orders

  • Enhance customer experience

  • Resolve disputes and troubleshoot problems

  • Inform you about online and offline offers, products, services, and updates

  • Customise your experience on the Platform

  • Detect, prevent, and protect against errors, fraud, and other criminal activities

  • Enforce our terms and conditions

  • Conduct marketing research, analysis, and surveys

  • Serve other purposes as described at the time of information collection

You understand that access to certain products or services may be affected if you do not provide the required permissions or information.

 

 

Sharing of Information

We may share your personal data internally within our group companies, corporate entities, and affiliates to provide you access to their services and products. These entities may market to you unless you explicitly opt out.

We may also disclose your personal data to third parties such as sellers, business partners, service providers (including logistics partners, payment instrument issuers, reward program partners, and other payment service providers) where required to provide services, comply with legal obligations, enforce agreements, facilitate marketing activities, or prevent, detect, and investigate fraud or illegal activities.

We may disclose personal or sensitive personal data to government agencies or authorised law enforcement agencies when required by law or when such disclosure is reasonably necessary to respond to legal processes, enforce our policies, or protect the rights, property, or safety of users or the general public.

 

 

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, disclosure, loss, or misuse. Once your information is in our possession, or whenever you access your account, we adhere to security guidelines and use secure servers.

However, transmission of information over the internet is not completely secure and involves inherent risks beyond our control. By using the Platform, you acknowledge and accept these risks. Users are responsible for maintaining the confidentiality of their login credentials.

 

 

Data Deletion and Retention

You may delete your account by visiting your profile and settings on the Platform. This will result in the loss of all information associated with your account. You may also contact us using the details provided below for assistance.

We may refuse or delay deletion in case of pending grievances, claims, shipments, or services. We retain personal data only for as long as required for the purpose for which it was collected or as required by applicable law. However, we may retain anonymised data for analytical and research purposes or retain certain data to prevent fraud or future abuse.

 

 

Your Rights

You may access, rectify, and update your personal data directly through the functionalities available on the Platform.

 

 

Consent

By visiting the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy.

If you provide personal data of another individual, you confirm that you have the authority to do so and permit us to use such data as per this Privacy Policy.

You consent to being contacted by us or our affiliates, partners, and service providers via SMS, instant messaging apps, calls, or email for purposes outlined in this Privacy Policy. You may withdraw your consent by writing to the Grievance Officer at the contact details provided below, with the subject line “Withdrawal of consent for processing personal data.”

Withdrawal of consent will not be retrospective and may affect our ability to provide certain services.

 

 

Changes to This Privacy Policy

Please review this Privacy Policy periodically. We may update it to reflect changes in our information practices and may notify you of significant changes as required under applicable laws.

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